After Sales
After Sales Service & Maintenance
The goal of the After Sales Service & maintenance department is to provide full service to customers, covering every need that arises after the sale.
The technical service department operates on a 24-hour basis, 365 days.
It consists of mobile workshops which are fully equipped and manned with highly trained and qualified technicians.
The technical staff is fully trained, while attends seminars in Greece and abroad aiming at shielding and training them to new technologies.
After the sale, the equipment is covered with warranty
During the warranty, preventive inspections of equipment & refrigerating installations are carried out, which are defined by the type of equipment, the type of installation.
Upon expiration of the warranty, services are provided:
In this case, in collaboration with the client, an annual contract plan is prepared with an analysis of monthly visits and corresponding preventive work based on the needs and requests of the client.
In facilities, which are under contract, the time is predetermined
response of the workshops during the call to any possible restoration
issue.
Every issue communicated by the customer, is accordingly evaluated by the engineers of the department and is underway for restoration.
of the department and is headed for restoration.
In 2017 Freddo wanting to cover its continuous growth, proceeded in the establishment of Thessaloniki branch, so that Northern Greece is supported on a 24-hour basis
The branch in Thessaloniki, Freddo North is located at 8a Halkis Street, Pylaia.
The dynamics of Freddo has managed to create in the 32 years of its operation outside the Service department of the central facilities in Agios Stefanos, Attica, and the Thessaloniki branch, an additional network of reliable technical associates nationwide.
Our main goal and purpose is the satisfaction of our customers.
Our main goal and purpose is the satisfaction of our customers.
Based on this philosophy and following consistency, immediacy, flexibility, solvency, experience and know-how, we work daily to serve the customer.
FREDDO A.E
50 YEARS OF EXPERIENCE, KNOWLEDGE, HONESTY AND VALUE.
